Shipping Policy

At Chanteluxe, our mission is to make your shopping experience as smooth and enjoyable as possible. We take care of every detail to ensure your order arrives quickly, safely, and without complications. Below you’ll find everything you need to know about our shipping process, so you can shop with complete confidence.

Express Shipping

Standard Shipping

*Delivery times are estimated from the moment your order is dispatched. Please note that every order goes through a processing stage before shipment. To optimize delivery speed, orders are shipped from the logistics center that best serves your location.

Duties, Taxes & Import Fees: All Included

The price you see at checkout is the final price you pay.

• All customs duties, import fees, and local taxes are already included in the product price.

• You will never be asked to pay extra costs upon delivery.

• We handle all customs clearance to ensure your package arrives without complications.

Processing Times

• Orders are processed within 3–5 business days.

• During high-demand periods (holidays, promotions, etc.), processing may take slightly longer, but we always strive to ship as quickly as possible.

Shipping Costs

• Standard shipping is completely free worldwide.

• No hidden fees, weight restrictions, or minimum order amounts.

• Express Shipping options are available at checkout for faster delivery.

Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with a tracking link. Please allow up to 48 hours after dispatch for tracking updates to appear on the carrier’s website.

Possible Delays

Although most deliveries arrive within the estimated timeframe, external factors may occasionally cause delays, including:

• Customs clearance procedures

• Local postal service handling

• Weather conditions

• Global logistics disruptions

We appreciate your understanding in these rare situations.

Lost or Damaged Packages

Your satisfaction is our priority. We have a secure tracking and delivery system with a 100% successful delivery rate, ensuring your order reaches you safely. In the rare event that your package arrives damaged or does not reach you within the estimated timeframe, please contact our support team immediately. We will work directly with the carrier to resolve the issue and provide the best possible solution.

Need Help?

If you have any questions about your order, shipping times, or delivery status, our dedicated customer care team is here to help. Simply reach us through the contact form on our website.

At Chanteluxe, we are committed to making your shopping experience seamless and enjoyable from checkout to delivery.