Returns & Exchanges

We want you to feel confident when shopping with us. That’s why we offer a 30-day return window and free returns on all eligible items.

RETURNING YOUR PURCHASE
All eligible returns are free of charge. Please follow the steps below to return your item:

1. Register Your Return

  • Start by visiting our return portal: Access the Return Portal
  • Enter your order number and email address, select the item(s) you wish to return, and indicate the reason. You’ll receive instructions instantly.

2. Prepare Your Package

  • Place the item in its original packaging, including any accessories or extras it came with.
  • Make sure it’s securely packed to avoid damage during transit.

3. Ship It Back to Us

  • Once your return is registered, you’ll receive a QR code, there’s no need to print anything.
  • Just bring your package to your local post office or designated drop-off point, show the QR code, and hand it over.

RETURN ELIGIBILITY

To be eligible for a return, the item must meet all of the following conditions:

  • Unworn, unwashed, and unused
  • All original tags and labels must be attached
  • Returned in the original packaging (garment bags, boxes, hangers, etc.)
  • Free from stains, deodorant marks, makeup, pet hair, perfume, smoke, or other odors
  • In resellable condition

We reserve the right to deny any return that does not meet these standards.

30-DAY RETURN WINDOW

You may request a return within 30 calendar days of the delivery date.
Returns requested after 30 days will not be accepted under any circumstances.

REFUNDS

Once we receive and inspect your return, you’ll be notified via email:

  • If approved, refunds will be issued to your original payment method within 5–10 business days
  • Refunds cover the returned item(s) only; original shipping costs are not refundable

EXCHANGES

We do not offer direct exchanges. If you need a different size, color, or item, please return the product for a refund and place a new order.

MORE INFORMATION

  • Returns must be initiated through our Return Portal
  • Unauthorized returns or packages sent outside our return process may be refused
  • Items returned outside the 30-day window or not meeting the eligibility criteria will be rejected

FINAL SALE

The following items are non-returnable and non-refundable: items marked as final sale on the product page or any item purchased using a discount code, promotion, or during a sale event. All discounted sales are final. By completing a purchase of discounted or final sale items, you agree that these items cannot be returned or refunded.

NEED HELP?

Still have questions about sizing, fit, or the return process?

Contact our customer service team at help@chateluxe.com or reach out via live chat during business hours, we’re happy to assist.